Service delivery performance for the Ontario Public Service

The OPS CSS are service commitments that you can expect when accessing government services by:

  • telephone
  • in-person visits
  • e-mail
  • regular mail
  • fax
  • government websites

Where tracking systems were not available, sampling and mystery shopping was used to estimate results.

[CSS]: Common Service Standards [OPS]: Ontario Public Service

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Data Available

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Fiscal: 2013 - 2015

Supporting Files

This dataset has no supporting files

Additional Info

Field Value
Geographic coverage Ontario
Geography Breakdown
Source URL/Address
Author Email
Maintainer branch
Last Validated Date 2015-10-08
Update frequency Yearly
Access instructions