Family Responsibility Office (FRO) Client Services Branch client call data

The dataset includes detailed phone activity for all client service staff, including number of calls and average talk time. Managers use results to coach and monitor staff. The data is extracted from Intelligent Communications Exchange (ICE), a contact centre information technology solution.

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Data

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Additional Info

Field Value
Tags
Geographic coverage Ontario
Geography Breakdown
Source URL/Address
Maintainer
Author
Author Email
Maintainer branch
Last Validated Date 2016-10-14
Update frequency Other
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